Infrastructure
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my examples are more the latter.
there are also strong roots in this idea of Infrastructure in CSCW, studying lots of attempts to get scientists to adopt new infrastructure and why they... didn't work.
one challenge is the Claim that "infrastructures often fail because of the inertia of the installed base" (existing software, workflows, norms, institutions, legal codes, etc.)
one decent entry point Source on this: Information Infrastructures and the Challenge of the Installed Base
another classic Source on Infrastructure is Steps Toward an Ecology of Infrastructure: Design and Access for Large Information Spaces