Pooja Upadhyay: Difference between revisions

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 {{Workshop Submission
-|Interest=I am a 2nd yr PhD student at University of Maryland, College Park, in the Human Computer Interaction department. My interests lie in studying Information & Communication technologies (ICTs)' history of development (what guided it) and how "users" and "use" have been conceived. ICTs - a constellation of technologies (search systems, phone as an opertaing system, cross-device browsing, web accounts , etc.) are organizing, managing and acting as medium to information in our everyday lives. Various problems of access hide under the claims of "intuitiveness" of such technologies, when their operations are becoming more and more black-box to users. Moreover - not everyone forms the same conceptual models of technologies (how they process our information, work in a web of tech etc. ), further unclear how they form operational models. Our systems don't account for such a diverse understanding of how people make sense of comlpex, interconnected systems from their unique standpoint - social context, past tech exposure etc. One such example is - not everyone uses the same vocabulary to refer to technology functions, tasks etc.
+|Interest=How can we re-imagine user-system interactions (exchange) in various types of information, intelligent systems, by understanding sensemaking principles?
 In terms of this workshop - I see a lot of overlapping interests with blackbox models/ narratives of info processing, decentralized & distributed sensemaking, discovery, search, synthesis, accessibility, NLP.
 |Frame=Researcher
-|Materials=I am sharing some writing from an ongoing project that explores embedded mental models based on task models within systems, in order to ascertain the role of a system in supporting user’s sensemaking: https://docs.google.com/document/d/17MqbkrsCTZGsKjl5fzvzRG9UG2dkSmW0clcPjr8TYKk/edit#
+|Materials=*Intelligent systems* e.g. search systems, natural language processing systems, phone and computer operating systems, web browsers, email system
+*Intelligent systems, infact a constellation of many systems,  organize/arrange and act as medium for  information in our lived life contexts - everyday, work. etc. Increasingly research is showing that  diverse user groups face issues forming conceptual models of how systems work, i.e. systems' operation may be black-box to them causing issues with information exchanges: e.g.s Older populations not understanding how systems like web accounts work, younger children not understanding how search systems retrieve information, populations of all ages not being able to make sense of algorithms in everyday life like advertisement, retrieval, recommendation.
+*Why could that be ? **
+How “interaction” is considered by Intelligent systems’, i.e. embedded models in the form of popular principles underlie the design of interactions with all such systems .
+e.g.1) Popular task/process conceptions : e.g. login sequences, web accounts, query/retrieval
+e.g.2) Typical symbologies (magnifying glass icon for search) and terminologies (e.g. “sign up, log in)
+e.g.3)
+e.g.4) Conceptual Models of interconnected systems assumed to be commonly known by users: Phone as an Operating System, Computers, Web, Web accounts (google account across gmail, youtube, OS etc.)commonly in development, popular principles are used - such as website layouts, search engine layouts etc.
+*What is missing in this conception,  if diverse user groups have been shown to not be able to gather complete system models?
+*How can we re-imagine user-system interactions, by understanding sensemaking principles
+https://docs.google.com/document/d/17MqbkrsCTZGsKjl5fzvzRG9UG2dkSmW0clcPjr8TYKk/edit?usp=sharing
 |Organizer Topics=Sensemaking, HCI, search, discovery, synthesis
 }}